Frequently Asked Questions
At Store N Save Storage, we want to make your storage experience as smooth and stress-free as possible. Below, you’ll find answers to some of the most commonly asked questions about our facility, security measures, rental terms, and more.
If you don’t see your question listed, our team is happy to help!
The right storage unit size depends on what you plan to store. We offer a range of sizes from small closet-sized units to large garage-sized spaces. Need help deciding? Check out our Storage Unit Size Guide or give us a call so we can give you customized recommendations.
We prioritize security by limiting access to business hours only, ensuring that all visitors are checked in by on-site staff. We believe that it is important to seriously consider the “benefits” of “after-hours” access. Without staff on hand, security can be an issue at many facilities offering this kind of access. Our facility is also well-maintained and monitored, so you can store with confidence.
- Office Hours: 9:00 AM – 5:30 PM Monday – Saturday
- Storage Access Hours: 9:00 AM – 5:30 PM Monday – Saturday
Yes! We offer flexible month-to-month leases with no long-term commitment required. You can store for as long as you need without worrying about being locked into a contract.
Yes, we recommend a high-quality disk lock for added security. If you don’t have one, we sell locks on-site for your convenience at fantastic prices.
No! We believe in keeping things simple—there’s no deposit required when renting a storage unit with us.
Yes! New customers can use our “free” moving truck (insurance required). Please inquire for all details. Our truck is specially designed to clear access heights to every floor of our building, making your move-in process even easier. If you choose not to use our truck, please confirm with the manager that your vehicle will clear not only our building’s entrance, but also clearing height limits to our third floor. We also have a loading zone outside for your convenience.
No. We only provide storage units for customer belongings. No vehicle storage.
We accept Visa and Mastercard, debit cards, and ACH payments. For details about autopay options, reach out to our office. 90% of our customers utilize auto pay to avoid unnecessary late and legal fees.
For safety reasons, we do not allow the storage of hazardous materials, flammable liquids, perishable food, illegal substances, or live animals. If you’re unsure about an item, please ask before storing. We have a list of all unacceptable items [Unacceptable Items List].
We serve our customers on a first come, first served basis. We recommend calling us to discuss your storage needs so that we can help you determine a size range that will best work for you. We will then invite you down to see the range of units recommended to select the exact unit for you. We do not “reserve” units because we think its most beneficial for our customers to see the unit first hand and its location in the building prior to renting the storage space.
Yes! If you find that you need more or less space, we’ll do our best to accommodate you with an available unit that better suits your needs. Just contact our office, and we’ll assist with the transition.
What storage unit size do I need?
The right storage unit size depends on what you plan to store. We offer a range of sizes from small closet-sized units to large garage-sized spaces. Need help deciding? Check out our Storage Unit Size Guide or give us a call so we can give you customized recommendations.
How secure is your facility?
We prioritize security by limiting access to business hours only, ensuring that all visitors are checked in by on-site staff. We believe that it is important to seriously consider the “benefits” of “after-hours” access. Without staff on hand, security can be an issue at many facilities offering this kind of access. Our facility is also well-maintained and monitored, so you can store with confidence.
What are your office and access hours?
Office Hours: 9:00 AM – 5:30 PM Monday – Saturday
Storage Access Hours: 9:00 AM – 5:30 PM Monday – Saturday
Do you offer month-to-month rentals?
Yes! We offer flexible month-to-month leases with no long-term commitment required. You can store for as long as you need without worrying about being locked into a contract.
Do I need to provide my own lock?
Yes, we recommend a high-quality disk lock for added security. If you don’t have one, we sell locks on-site for your convenience at fantastic prices.
Is there a required deposit?
No! We believe in keeping things simple—there’s no deposit required when renting a storage unit with us.
Do you offer a moving truck?
Yes! New customers can use our “free” moving truck (insurance required). Please inquire for all details. Our truck is specially designed to clear access heights to every floor of our building, making your move-in process even easier. If you choose not to use our truck, please confirm with the manager that your vehicle will clear not only our building’s entrance, but also clearing height limits to our third floor. We also have a loading zone outside for your convenience.
Can I store a vehicle at your facility?
No. We only provide storage units for customer belongings. No vehicle storage.
What payment methods do you accept?
We accept Visa and Mastercard, debit cards, and ACH payments. For details about autopay options, reach out to our office. 90% of our customers utilize auto pay to avoid unnecessary late and legal fees.
What items are prohibited from storage?
For safety reasons, we do not allow the storage of hazardous materials, flammable liquids, perishable food, illegal substances, or live animals. If you’re unsure about an item, please ask before storing. We have a list of all unacceptable items Unacceptable Items List.
How do I reserve a storage unit?
We serve our customers on a first come, first served basis. We recommend calling us to discuss your storage needs so that we can help you determine a size range that will best work for you. We will then invite you down to see the range of units recommended to select the exact unit for you. We do not “reserve” units because we think its most beneficial for our customers to see the unit first hand and its location in the building prior to renting the storage space.
Can I change to a different unit size if my needs change?
Yes! If you find that you need more or less space, we’ll do our best to accommodate you with an available unit that better suits your needs. Just contact our office, and we’ll assist with the transition.
Still Have Questions? Contact Us!
We understand that every storage need is unique, and we’re here to provide the answers you need. Whether you have questions about unit availability, security, pricing, or the move-in process, our friendly team is ready to assist you.
- Call Us: (562) 437-7792
- Visit Us: 319 Olive Ave, Long Beach, CA 90802
Finding the right storage solution doesn’t have to be complicated—reach out today, and we’ll help you get started!
